Partner Experience Manager Job at Defined

Partner Experience Manager

Defined

Location:

Category:
Education

Contract Type:
Not provided

Salary:

80000.00 - 90000.00 USD / Year

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Job Description:

We are looking for an innovative, results-driven Partner Experience Manager (PxM) to lead and execute a successful Partner Experience (Px) strategy for select K-12 strategic partnerships. The ideal candidate will effectively evaluate and mitigate risk while delivering accurate forecasts of portfolio performance and revenue goal attainment. They will thrive in a fast-paced, collaborative environment and understand that proactively empowering our partners to successfully implement Defined resources is essential to enhancing partner satisfaction and engagement. In this highly visible role, you will work closely with our partners to drive successful product usage, collaborate with internal teams to develop and execute effective engagement strategies, gather and communicate partner feedback to drive internal improvements, and foster strong, lasting relationships aligned with both individual and team goals. Additionally, you will work with IT support to troubleshoot technical issues, ensure timely resolutions, and enhance the overall user experience. A strong background in K-12 teaching and learning, a strategic mindset, excellent communication and organizational skills, and deep expertise in customer relationship management—particularly in the K-12 education sector—are essential for success in this role.

Job Responsibility:

Cultivate Relationships Internally & Externally: Develop and maintain strong, collaborative relationships with both internal teams and external partners to advance shared goals and objectives
Communicate Openly & Effectively: Engage in transparent and timely communication to ensure all stakeholders are informed and aligned, fostering trust and mutual understanding
Positively Influence Team Performance: Proactively contribute to the partners’ success by offering support, sharing knowledge and skills, and encouraging a culture of continuous improvement focused on their goals
Provide Leadership & Inspiration: Lead by example, motivating colleagues and partners through a commitment to excellence, innovation, and ethical practices
Approach Problems with Creativity: Utilize creative thinking to develop novel solutions to challenges, encouraging a culture of innovation within the team and among partners
Apply Expertise to Empower Partners: Leverage deep industry knowledge to provide partners with insights and tools that enhance their success and satisfaction
Focus on Details that Produce Excellence: Pay meticulous attention to the finer points of projects and relationships, ensuring that all aspects meet the highest standards of quality
Take Smart and Courageous Risks: Assess opportunities and challenges thoughtfully, making bold decisions that drive progress while managing potential risks effectively
Achieve Renewal Goals: Deliver high-quality outcomes that contribute to meeting or exceeding partner renewal targets
Drive Expansion Objectives: Identify and capitalize on opportunities for growth within existing partnerships, aligning efforts with expansion goals
Meet Quarterly Engagement Targets: Conduct a specified number of high-quality meetings with partners each quarter, ensuring alignment with strategic objectives
Manage Accounts Effectively: Oversee general account management tasks with a focus on delivering exceptional service, addressing partner needs promptly, and maintaining strong, productive relationships

Requirements:

Self-motivated and highly organized, with a proven ability to manage responsibilities independently in a remote work environment while supporting strategic partnerships across global time zones
Bachelor’s degree in Education, Business Administration, Sales, Marketing, Communications or a related field (preferred)
Experience as an educator in the K-12 market sector
Experience in customer success or partner experience is preferred, but not required
Strong understanding of educational technology implementation, curriculum, best practices in teaching and learning, and challenges facing educational institutions
Excellent communication and presentation skills
Ability to work as part of a team in a fast-paced, dynamic environment
Displays strong skills in the areas of proactive thinking, problem-solving, and adaptability
Willingness to travel as needed to meet with partners

What we offer:

Opportunities for professional growth and advancement within a leading company in the education technology sector
A dynamic and supportive work environment where innovation and creativity are encouraged
Opportunities for additional compensation through incentive and performance bonuses along with a competitive benefits package

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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