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Part-time IT Support Specialist

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SoundCloud

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Location:
United States, Los Angeles

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

35.00 USD / Hour
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Job Description:

SoundCloud is looking for a part-time IT Support Specialist to join our LA office on-site. This person will be responsible for the productivity and success of all our organizational functions and teams and will also offer hands-on support to all employees in our US based locations (New York / Los Angeles). You will handle incoming tech support issues, analyze and prioritize the tasks at hand, and resolve them in collaboration with your team .This is a great opportunity to support a high performing tech team and gain hands-on experience in a fast paced environment.

Job Responsibility:

  • Provide in-person IT support to LA based staff, including VIPs and executives
  • Support for macOS, Windows, and peripheral devices in the LA office
  • Act as the frontline for accurate walk-up support for hardware and software troubleshooting
  • Support onboarding and offboarding: account setup, device prep, and access provisioning
  • Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics)
  • Monitor and resolve helpdesk tickets with clear communication and follow-through
  • Handle hardware setups, imaging, inventory, and asset tracking
  • Escalate issues as needed and collaborate with the global IT team
  • Partner with vendors and managed service providers for network or hardware issues
  • Ensure security compliance through device management and user access reviews

Requirements:

  • Hands-on experience providing IT support in a hybrid or corporate environment
  • Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
  • Experience administering Google Workspace and MDM tools (Jamf preferred)
  • Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS)
  • Experience supporting AV and conference room tech (Zoom Rooms preferred)
  • Comfortable working onsite full time in a user-facing support role
  • Eager to learn and contribute to team success
What we offer:
  • Diversity, equity and inclusion at all levels
  • Investment in employees through mentorship, workshops and enrichment opportunities
  • Opportunity to join Diversity Resource Groups

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Parttime
Work Type:
On-site work
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