Parking Supervisor

• Act as liaison between Parking department and User group contacts, hotel partners, Public Safety Department/CPD
• Completes an inspection of each facility and its equipment each shift and reports any variances or points of concern
• Provides a shift log on the operating status of parking access and revenue control equipment as well as any unique occurrences/issues to the Parking Coordinator, Asst. Manager and Manager at the end of each shift
• Supervise daily activities of Lane Ambassadors and Maintenance staff in the parking department to ensure compliance to expectations
• Provides leadership and team building, communicates policies and operational information, and works to ensure safety
• Develops and maintains a cooperative team-building environment
• Provides a positive role model encouraging open communication and positive solution-based problem solving
• Performs spot checks on parking transactions for all cashiers and change banks
• Monitors employee attendance and appearance noting any violations of company policy
• Monitors cashier revenue reconciliation noting any deficiency as per department policy
• Handles customer issues and inquiries
• Promote positive customer relations by being responsive and attentive to customer needs
• Assists the Parking Coordinator with reviewing shift paperwork, auditing, compilation of operating management reports, reviews parking system activity reports, attending meetings, assisting in new hire interviewing and witnessing/assisting the administration of company progressive discipline policy
• Maintains department standards regarding customer service, uniform appearance, attendance, revenue controls and accounting
• Adhere and administer appropriate actions related to the Progressive Disciplinary Policy
• Handles parking revenue control equipment issues and services them when they require replenishment of supplies and change revenue
• Plans and supervises the general maintenance tasks in our facilities
• Assist in snow removal and remediation efforts during inclement weather periods and conditions to provide a clean and safe parking experience and pedestrian travel on our footprint
• All other duties and responsibilities as assigned by the Parking Manager, Asst. Coordinator and/or Coordinator (s)
• Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws
• Responsibilities include training employees
• planning, assigning, and directing work
• addressing complaints and resolving problems

• Minimum two years of parking management/supervisory experience
• Must have proven knowledge in parking practices and procedures including cashiering duties, monetary reconciliation, parking facility maintenance, customer service, and have a clear understanding of mechanical and computerized parking access and revenue control systems
• Must have reliable transportation and a valid driver's license with a clear driving record
• Ability to interact with all types of people
• Ability to get along with co-workers, customers, vendors, and visitors
• Ability to respond politely to all individuals and work well as a team player
• Computer proficiency in Microsoft Outlook, Word, and Excel
• Good organizational skills
• A high attention to detail
• Possess excellent verbal and written communication skills
• Ability to drive a standard shift vehicle
• Have an operating knowledge of Tennant brand or equivalent equipment
• Ability to work a varied schedule including nights and weekends, holidays in all elements of weather
• Ability to perform minor physical tasks including the ability to lift up to fifty pounds
• Ability to stand for extended periods while working rotating shifts
• Ability to lift up to 20lbs

medical, dental, vision, life and disability insurance, paid vacation, and 401k plan