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Pan Client Success Manager

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Grow Progress

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Location:
United States , Washington

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

90000.00 - 115000.00 USD / Year
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Job Description:

Grow Progress is looking for a growth-minded Client Success Manager to join our team. As we evolve our service model to better support our scaling client base, our CSMs will focus on proactive relationship management and revenue generation. In this role, you will manage a dedicated portfolio of clients with a primary focus on driving renewals, identifying expansion opportunities, and ensuring value realization. You will serve as the strategic partner for your clients, helping them integrate our message testing technology into their long-term strategies.

Job Responsibility:

  • Own the Renewal: Manage the end-to-end renewal process for your client portfolio, ensuring on-time renewals and minimizing churn
  • Drive Expansion: Proactively identify and close upsell and cross-sell opportunities. You will be responsible for spotting untapped potential within client organizations, including expanding to run more projects, working with new teams, or introducing new research services
  • Onboarding and Adoption: In partnership with our research strategy team, conduct training and enablement sessions for customers, and support customers in setting up well-designed message testing experiments in our platform and help ensure our customers have a clear understanding of their results
  • Client Health and Value Realization: Serve as a trusted advisor to your client portfolio. Monitor client health and usage metrics to identify at-risk accounts early. Develop proactive "get-well" plans for underutilized accounts to ensure they see value before renewal discussions begin. Conduct regular check-ins to demonstrate ROI, review usage data, and align our platform’s capabilities with the client’s high-level goals
  • Voice of the Customer: Advocate internally for your clients’ needs, gathering feedback to inform Product and Engineering priorities while managing client expectations
  • Project Management: coordinate with external client stakeholders and internal teams to ensure client projects are delivered on time
  • Enablement: Collaborate with the Enablement team to ensure clients are leveraging self-service resources and training materials, empowering them to use the platform independently

Requirements:

  • 3-5+ years of experience in Customer Success or Account Management within a SaaS or technology company
  • Dedicated Revenue Experience: You have a proven track record of owning a revenue number. You have successfully managed a renewal book of business and can point to specific examples of upsells or cross-sells you identified and closed
  • Strategic Mindset: You can move past "ticket closing" to have high-level strategic conversations with directors and executives about their organizational goals
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts and quantitative results to non-technical audiences
  • Mission Alignment: Progressive values and a genuine interest in politics, advocacy, and social good
  • Passion for and experience with campaigns, advocacy groups, and survey research
  • Experience managing complex client projects
  • Excellent verbal and written communication skills, especially in communicating quantitative results clearly to non-technical audiences
  • Strong time management and organization skills, with the ability to handle multiple work streams and stakeholders with minimal supervision
  • Proactive mindset, anticipating what will be needed rather than requiring direction
  • Enjoy switching contexts and juggling multiple projects across multiple disciplines
  • US work authorization

Nice to have:

  • Experience working with political campaigns, advocacy groups, labor unions, or non-profits
  • Familiarity with HubSpot or similar CRM systems for pipeline management
  • Knowledge of best practices in political science, psychology, or survey research
What we offer:
  • equity in a fast-growing startup
  • 100% paid company health plan with medical, dental, and vision insurance
  • flexible PTO plan
  • 401(k) with employer matching
  • stipends for professional development
  • $1,300 annual work from home resources
  • wellness
  • access to Carrot insurance

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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