Overnight Supervisor

• oversee all property operations during the overnight shift in the absence of the Night Manager and broader leadership team
• represent property management in handling and resolving any guest or operational concerns
• personally assist in managing issues and completing key overnight tasks to ensure a seamless guest experience
• supervise overnight activities, including late-night arrivals and early departures
• reconcile daily audits in collaboration with the Finance team
• ensure all overnight operations are compliant with brand and procedural standards
• monitor departmental supplies and maintain a safe and secure working environment
• support inventory counts and contribute to meeting guest satisfaction and employee engagement targets
• monitor overnight employee performance and uphold service standards
• review and analyze financial data to identify operational improvements
• address guest issues with empathy and efficiency, ensuring lasting resolutions
• monitor chargebacks, rebates, and discrepancies to reduce financial loss
• enforce cash-handling protocols and investigate variances
• work closely with the leadership team to implement corrective action plans where necessary

• Experience with OPERA property management system or similar
• relevant experience in a similar role
• a valid Driver's License is required
• full working rights in Australia
• enthusiastic to escalate your career
• self-motivated, driven and energized in a fast-paced environment
• armed with smart solutions and a can-do attitude
• attention to detail in all aspects of work
• strong written and verbal communication skills
• prior luxury hotel experience would be preferable

prior luxury hotel experience would be preferable

• industry-leading training programs
• access to Marriott’s Live Fully Rewards Program
• discounted hotel stays for employees, family, and friends
• discounts on food and beverages across Marriott properties
• employee recognition programs to maintain motivation
• wellbeing and mindfulness initiatives
• access to an Employee Assistance Program
• complimentary dry cleaning for work attire