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The Overnight Security Supervisor is responsible for overseeing and completing day to day security operations of the property to ensure the protection and safety and security of all guests, personnel, and property.
Job Responsibility:
Supervise the day to day security operations at the direction of the Director of Security to ensure the safety and security of all guests, personnel and property
Assist in training, mentoring and coaching, counseling and discipline of the Hotel Safety Officers
Patrol the interior and exterior of the hotel and confront any situations or persons that require investigation
Conduct V.I.P. escorts in a professional and courteous manner
Monitor the Closed Circuit Television (CCTV), and if needed review the VCR tapes
Handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises
Assist handicapped guests
Assist in implementing preventive safety and security programs
Investigate crimes committed against the hotel, guests, and employees
Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements
Remain objective, and write comprehensive reports
Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters
The ability to remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights
Requirements:
High School Diploma, equivalent experience
Previous supervisory experience for security of residential or hotel
Ability to perform lifesaving functions including: CPR, carry fire extinguishers in stairwells and push injured workers or guests in wheelchairs
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide