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Overnight position focused on product quality, recovery, and sustainability. Responsible for giving products a second chance through various recovery methods while maintaining commercial attractiveness and considering environmental impact.
Job Responsibility:
Take necessary action on products to give them second chance through As-Is Selling, Repackaging or spare parts management
Present and sell IKEA products in As-Is using strong commercial expression
Set relevant prices attractive to customers yet generate best results for business
Consider sustainability impact when deciding how to recover products
Represent and be ambassador for product recovery, quality, and safety awareness
Work closely with different functions to ensure common working routines and processes are followed
Support and execute product quality and safety related tasks
Requirements:
Business-minded and result-driven with customer focus
Experience working in customer- and commercial-oriented business
Open to change and high level of flexibility
High ambition to work in team environment
Can take personal initiatives
Can prioritize and organize personal work duties
Creative with attention to detail
Good knowledge of IKEA product range
Can use power tools and craftmanship in product assembly
Customer service minded with right attitude to actively help customers
Can prioritize daily tasks based on need and volume
Can work under pressure
Operational understanding and logical thinking
Good communication, interpersonal and influencing skills
Good understanding of merchandising techniques
Good understanding of customer behaviour in omnichannel retail environment
Good knowledge of waste management and sustainability principles
Good knowledge of using IT systems and tools
Good knowledge of functions within IKEA unit
Good knowledge of store's product recovery, quality and safety processes
Basic understanding of how workflows affect profit and loss
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