Overnight Front Desk Supervisor Job at Four Seasons (Chicago)

Front Desk Supervisor

Four Seasons Casablanca is looking for a Front Desk Supervisor who shares a pass...

Location

Morocco , Casablanca

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Two (2) years of experience within Rooms Division, preferably within a luxury hotel
Must have excellent customer service and guest contact skills
Candidates must have a degree in hospitality, or similar
Strong communication skills - both written and oral - are required in English, French and Arabic. Additional language preferred
Must possess the ability to cope with stress and to work in a high volume operation
Must be able to multi-task and complete tasks by established deadlines
Must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and weekends)
Must have a valid Moroccan Work Permit

Job Responsibility

Oversee the smooth overall operation of the Front Desk and Pbx team
Supervise and train front desk staff, including providing ongoing coaching and feedback
Assists the Front Desk team in their functions. Perform Receptionist tasks
Responsible for resolving customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Covering the night manager Day offs and vacations
Ensure a high level of customer service is maintained at the front desk
Covering AM or PM shift in the absence of AFOM
Conducting standard testing for the front desk and PBX
Assign the next day arrival and Update Golden
Manage the Queue Rooms and follow up with the HK

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Front Office Manager

The Assistant Front Office Manager oversees the Front Desk operations and respon...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
An outgoing personality and a can-do approach to an assigned task
High level of understanding and knowledge of Rooms operations
Proficient in English (speaking, reading, writing)
Excellent interpersonal, verbal, and written communication skills

Job Responsibility

Monitors the Arrival and Departure of Elite guests
Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines
Train the Front Desk team and supervise them in the performance of their duties
Conduct performance evaluations and discipline employees when needed
Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc
Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively
Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures
Maintain close contact with other hotels with regard to their status on full house nights or blackout dates
Ensure adherence to all credit procedures in the Front Office
review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

New

Front Desk Clerk

Process all guest check-ins by confirming reservations, assigning room, and issu...

Location

Canada , Montreal

Salary:

35.51 CAD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Bilingual French And English
Overnight Shift Availability

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Front Desk Supervisor

The position will supervise a given shift within the Front Desk. Directs staff t...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Experienced in Front Office or Guest Experience position, or equivalent within hospitality
Excellent phone and interpersonal skills
Ability to multitask and have a passion for service and hospitality
Experience using computer systems including
Opera and willing to accept assignments on as need basis, in order to promote team work
Flexibility to work early mornings, evenings, weekends and holidays
This position will cover 2 overnight shifts
US work authorization is required

Job Responsibility

Supervise a given shift within the Front Desk
Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

Fulltime

Overnight Front Desk Agent

POSITION SUMMARY: Check figures, postings, and documents for accuracy. Record, s...

Location

United States

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Check figures, postings, and documents for accuracy
Record, store, access, and/or analyze computerized financial information
Control and secure cash and cash equivalents for property according to cash handling policy and procedures
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
Audit statistical, financial, accounting, auditing, or payroll reports and tables
Audit and reconcile all revenue postings
Follow all company safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
maintain awareness of undesirable persons on property premises

Fulltime

New

Overnight Front Desk Agent

Welcomes and registers hotel guests, explaining the accommodations and establish...

Location

United States of America , Naples, Florida

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Average reading, writing, and oral proficiency in the English language
Experience in guest service preferred

Job Responsibility

Be part of the opening team
Checks in guest in an efficient and friendly manner
Checks out guest at end of stay
Maintains a balanced bank assigned by the hotel
Assist with Pre-Arrival emails
Handles all guest interactions with the highest level of hospitality and professionalism
Utilizes a variety of computer systems
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Works harmoniously and professionally with co-workers and supervisors
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff

What we offer

Medical
Dental
Vision
401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Overnight Front Desk Receptionist

The Overnight Front Desk Receptionist welcomes and registers hotel guests, expla...

Location

United States of America , Naples, Florida

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Average reading, writing, and oral proficiency in the English language
Experience in guest service preferred

Job Responsibility

Be part of the opening team
Checks in guest in an efficient and friendly manner
Checks out guest at end of stay
Maintains a balanced bank assigned by the hotel
Assist with Pre-Arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD
Handles all guest interactions with the highest level of hospitality and professionalism
Utilizes a variety of computer systems to check guests in and out
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Works harmoniously and professionally with co-workers and supervisors
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff

What we offer

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Night Manager

This key management role is responsible for all managing the entire overnight op...

Location

United States of America , San Francisco

Salary:

80000.00 - 84000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of two years’ experience in hotel front desk operations
At least one year in a supervisory/management role
Knowledge of property management systems required
Opera and Delphi knowledge preferred
Strong business and work ethic required
Ability to quickly and positively establish rapport is required
Above average communication skills - both written and oral - are required
Works harmoniously and professionally with co-workers and supervisors

Job Responsibility

Directly manages the activity of the overnight staff - direct oversight of the Front Desk while providing general oversight of all other hotel employees on the third shift
Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements
Frequently tours the hotel and monitors the activities of all other departments
Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities
Assures that all financial and credit procedures are followed
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
Resolves customer complaints from all areas of the hotel
Checks guest in and out in an efficient and friendly manner
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff

What we offer

Market-leading benefits (Medical, Dental, Vision)
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Master your craft here and abroad! Seasonal “Task Force” opportunities are available
Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Overnight Front Desk Supervisor

Four Seasons

Location:
United States of America , Chicago

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

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