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Outreach Operations Associate

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Pomelo Care

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

55000.00 - 70000.00 USD / Year
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Job Description:

Ensure the efficiency, accuracy, and consistency of the systems and processes used by the Outreach team, providing essential operational support that drives team performance and data integrity. You will be the foundational support for our outreach systems and data, facilitating smooth operations across all patient engagement channels. You will focus on the tools, processes, and data governance necessary for the team to operate consistently and effectively, supporting both daily administrative functions and long-term operational excellence projects.

Job Responsibility:

  • Help organize and improve sales tools (TalkDesk, SalesForce, Metabase, etc.) to improve usability and consistency across platforms
  • Support the maintenance and cleanup of Salesforce dashboards, reports, and data fields to ensure accuracy and relevance
  • Help maintain and update operational and knowledge base systems, including training and learning and development material
  • Help maintain internal documentation for primary systems, workflows, and operational processes
  • Assist with essential administrative functions such as completing patient eligibility checks through internal tools and external insurance platforms
  • Provide data support for the Outreach team, ensuring call documentation and enrollment data are accurately captured and reported
  • Participate in meetings and projects with teams to understand how Sales Excellence drives understanding and execution
  • Flex into other training, patient, and specialist support tasks as needed, including managing inbound inquiries or assisting with patient outreach

Requirements:

  • Experience working in a fast-paced environment, preferably in a call center or sales operations setting
  • A keen eye for detail and a commitment to data accuracy and consistency
  • Proven ability to manage multiple administrative tasks and prioritize effectively
  • Familiarity with CRM systems (like Salesforce) and sales/outreach enablement tools is a plus
  • Consistently demonstrate high-quality execution and reliability
  • Strong organizational and time-management skills
  • Ability to work independently and as part of a team
  • Willing to work some nights and weekends as needed

Nice to have:

  • Bilingual (Spanish)
  • Prior people and performance management
What we offer:
  • Competitive healthcare benefits
  • Generous equity compensation
  • Unlimited vacation
  • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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