Outreach Associate, CVS Health

CVS Health

Location:
United States, Wilkinsburg, Pennsylvania

Category:
Sales

Contract Type:
Not provided

Salary:

18.50 - 35.29 USD / Hour

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Job Description:

The Outreach Associate is responsible for developing relationships with members of the community and scheduling interested and eligible prospects for first appointments through hosting and attending various types of events. Outreach Associates will engage Medicare-eligible seniors in the community with the ultimate goal of having those individuals become patients of Oak Street Health, if they’re interested. They will work closely with their Outreach Director/Outreach Manager, Community Relationship Manager and Outreach Executive(s) to help drive new patient growth locally in their assigned territory.

Job Responsibility:

Develop relationships with members of the community and schedule interested and eligible prospects for first appointments
Generate high-quality leads by effectively engaging Medicare-eligible seniors through event execution at multiple locations
Schedule first appointments with interested and eligible prospects in-the-moment
Maintain knowledge of internal sales systems and organizational goals by attending scheduled meetings
Collaborate with Community Relationship Manager, Outreach Executive, and Outreach Manager/Outreach Director to drive lead generation
Develop strong relationships with prospects across the assigned territory
Capture and record customer information and sales activity into customer relationship management (CRM) system
Act as point of contact for central call center team if there are any questions about the prospective OSH patient
Resolve any concerns & complaints new prospects may have about Oak Street Health

Requirements:

Ability to quickly connect with and influence the right people
Comfort with personal sales goals and results tracking
Team player and contributor to the overall effectiveness of the team
Inclination to work in a results oriented role
Comfortable with navigating external barriers to create a positive experience
Basic computer skills, including clear electronic communication management and documentation of prospect interactions
Experience managing through a CRM system, ideally Salesforce, a plus
Sales and/or healthcare experience a plus
Access to reliable transportation to travel between events
Ability to lift 25-45 lbs for event set-up
Ability to occasionally work outside of standard business hours (e.g., past 5 pm or on weekends), if needed
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Nice to have:

Sales and/or healthcare experience
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
July 01, 2025

Expiration:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Outreach Associate