OTC Analyst

• Manage the accounts receivable portfolio, monitoring aging reports, and ensuring timely collections from customers (distributors, modern trade, e-commerce partners)
• Execute dunning and collections processes, including direct communication with customers via phone and email to resolve overdue balances and payment disputes
• Analyze paying habits of customers and recommend actions to resolve credit and collection problems
• Ensure the accuracy and completeness of all sales invoices, credit notes, and debit notes in compliance with company policy, tax regulations (e.g., GST), and customer requirements
• Investigate and resolve discrepancies related to pricing, discounts, trade schemes, and quantity differences
• Process and accurately post daily customer payments (checks, EFT/wire transfers) into the ERP system (e.g., SAP)
• Perform daily/monthly reconciliation of Accounts Receivable balances, bank statements, and customer ledgers
• Process adjustments, write-offs, and refunds as per approval matrix and company policy
• Liaise with the Sales, Supply Chain, and Customer Service teams to ensure smooth and accurate order processing
• Address and resolve post-shipment or order-related issues (e.g., delivery discrepancies, returns) that impact the billing and collection process
• Generate and maintain key Order-to-Cash performance metrics (e.g., DSO - Days Sales Outstanding, aged debt analysis, collection forecast)
• Provide ad-hoc analysis and reports to the management on collections status, significant outstanding accounts, and process bottlenecks
• Identify opportunities for process automation and efficiency improvements within the OTC cycle
• Ensure all OTC processes and transactions adhere to internal controls, accounting standards (e.g., IFRS/Ind AS), and company policies
• Assist in internal and external audits by providing necessary documentation and explanations

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Minimum 3+ years of relevant experience in Accounts Receivable, Collections, or the complete Order-to-Cash cycle, preferably within a FMCG or CPG (Consumer Packaged Goods) company or a large Shared Service Center
• Proven experience working with a major ERP system (e.g., SAP FICO – AR Module is highly preferred)

CA/ICWA Inter, or an equivalent professional certification