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Order Management Representative / Project Coordinator

https://www.randstad.com Logo

Randstad

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Location:
Canada , Etobicoke, Toronto

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you a detail-oriented professional who loves seeing a project through from "Handshake to Hardware"? We are looking for a Project Specialist to lead the Order-to-Cash cycle for our sophisticated UPS (Uninterruptable Power Supply) systems. In this role, you are the single point of contact for our customers. You will bridge the gap between Sales, Engineering, and Logistics to ensure that complex power projects are delivered on time, on spec, and with a world-class customer experience.

Job Responsibility:

  • Works closely with inside sales personnel, application engineering, channel and regional managers to book orders and transition customers from sales to post-order support
  • Communicates directly with the outside sales, independent sales agencies, distributors, contractors, engineers and end users to ensure spec drawings, sign offs, releases and deliveries are maintained as needed
  • Builds and maintains excellent working relationships with sales agencies and distributors
  • Advises customers on use and application of standard products and refers more technical inquiries to appropriate personnel
  • Accurately processes all customer Orders (received via phone, fax or electronically from manufacturers’ reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit requests
  • Coordinates and communicates effectively with Purchasing, marketing, engineering, field sales, and other internal departments to ensure accurate, on-time delivery of project commitments
  • Provides input and changes to finance for revenue and margin forecast
  • Responsible for ensuring issues are escalated to managers for prompt investigation and action as required
  • Communicates and submits in a timely manner, purchase requisitions to purchasing. Provides supporting documentation (quotes, emails) for non- standard product, pre-ordered product and maintain stocked single phase product levels.
  • Works with Project Management and Service to complete factory testing, Canadian Standards Association (CSA) requirements, fulfill all project documentation requirements such as Operation and Maintenance Manuals, Spare Parts Lists and As-Built drawings in a timely manner
  • Responds promptly to requests for quote, pricing adders/deducts for product changes
  • Manages multiple project orders and prioritize time and tasks effectively to serve company's customers

Requirements:

  • Minimum of 2 years of experience in customer service or call centre environment
  • University degree or college diploma from an accredited institution
  • Must be legally eligible to work in Canada without company sponsorship now and in the future
  • No relocation provided. Candidates must reside within 80 km of Toronto, ON to be considered
  • Preference to bilingual (English/French)
  • Minimum of 2 years in a Project Management discipline
  • Engineering Technology Diploma or a University Degree in Engineering from an accredited institution
  • Strong computer skills with Excel, Word, PowerPoint, Outlook, and the Internet
  • Candidate may be required to work flex hours to accommodate national requirements
  • Ability to leverage internal resources to promote customer solutions
  • Exceptional written and verbal communications skills
  • Previous experience working in a fast-paced office environment
  • Extensive high-volume keyboarding on a daily basis

Nice to have:

  • Preference to bilingual (English/French)
  • Minimum of 2 years in a Project Management discipline
  • Engineering Technology Diploma or a University Degree in Engineering from an accredited institution
What we offer:
  • Competitive pay rate
  • Possibility of Extension
  • Opportunity to gain valuable experience in the organization
  • Monday to Friday

Additional Information:

Job Posted:
January 04, 2026

Expiration:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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