Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylist's multi-node order network—managing order flow across our Commercial Point fulfillment center, 3PL partners, and dropship vendors that collectively ship products to 9 million annual customers. You'll lead a team of operations specialists who monitor backlogs, drive order accuracy, and ensure every package reflects our commitment to one of our core values, We Love Our Users. This role sits at the operational heart of Babylist's fulfillment ecosystem. You'll manage the systems and teams that ensure every order—from placement through delivery—is handled with precision and accountability. You'll work daily in your OMS and WMS platforms, analyze real-time backlog data, and serve as the bridge between fulfillment operations and customer service, translating order issues into process improvements and system fixes. This role requires both strong people leadership and operational rigor. You'll coach your team through high-volume periods, build scalable SOPs that support growth, and partner cross-functionally with Supply Chain, Customer Service, and external fulfillment partners to drive continuous improvement. You'll need to stay calm under pressure, move quickly to resolve escalations, and own outcomes even when the root cause sits outside your direct control.