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The Order Entry Specialist is responsible for accurately processing customer orders and maintaining order data within the company’s ERP system. This role supports sales, production, and logistics teams by ensuring timely and error-free order entry and coordination in a fast-paced environment.
Job Responsibility:
Enter and process customer orders accurately in the ERP system
Review orders for pricing, product specifications, quantities, and delivery requirements
Coordinate with sales, production, and inventory teams to ensure order accuracy and fulfillment
Verify customer information, credit terms, and order approvals
Track order status and communicate updates to internal teams and customers
Process order changes, cancellations, and returns as needed
Maintain accurate customer and order records
Assist with shipping documentation, and reporting
Identify and resolve order discrepancies or data entry errors
Support continuous improvement of order management processes
Requirements:
2+ years of order entry, customer service, or administrative experience (manufacturing preferred)
Strong attention to detail and data accuracy
Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics)