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Order Entry & Invoicing Associate

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Demant

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Location:
Canada , Kitchener

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Purpose of the Position: To maintain the accuracy and integrity of orders in the ERP system through accurate order entry and invoicing of all products. Please note that this is an entry level role.

Job Responsibility:

  • Generate and invoice all ITE (In the Ear), BTE (Behind the Ear) hearing aid repair, remake, and service orders
  • Input sales orders into the ERP system
  • Regularly interact with Production and with Client Services, Audiology and accounting over the telephone or via email regarding orders
  • Responsible for accurate documentation of ITE, BTE, Accessories and Ear Mold and consignment aids
  • Generate all invoices for both ITE, BTE hearing aids, Ear Molds and accessories using the ERP system
  • Monitor and enter all orders from Email, Deskpro, and Web orders
  • Update service card with any changes
  • Update orders as needed at invoicing (warranty, account, pricing, etc.), and update all service codes
  • Receiving and sorting returned products according to company policies and procedures
  • Generate Return orders for all ITE (In the Ear), BTE (Behind the Ear) hearing aids, Accessories, and non- serialized items
  • Inspect products for quality and damage, processing refunds, exchanges, and credit for returned products
  • Update customer accounts with return updates when needed
  • Responsible for generating, updating, and following up with all Return Callbacks
  • Regularly interact with Client Services and Accounting regarding order inquiries
  • Update Return orders with any changes as per the Callback process
  • Ensure that all Callbacks and are accurately updated and entered in the ERP system
  • Responsible for disposing of old items and updating the service card in the ERP system
  • Responsible to process return orders back to the customers when requested by Customer service or Clinics
  • Update Callbacks for all ITE (In the Ear), BTE (Behind the Ear), Ear Molds, hearing aid repair, remake, and service orders
  • Locating and tagging of requested rush orders, orders that require updates and cancel orders
  • Manage and monitor the Rush Email Group in Deskpro
  • Maintain a low reject rate
  • Assist other associates as required to accommodate for changes in volume, workflow and/or staffing level
  • Responsible for accurate documentation, filing, and organization of necessary paperwork
  • Ensure that all entries are accurately entered into the Navision databases
  • Assist other associates as required to accommodate for changes in volume workflow and/or staffing levels
  • Perform other tasks as required by the Manager
  • Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service
  • Adhere to all Human Resources policies and procedures
  • Conduct basic equipment maintenance as necessary

Requirements:

  • A high school diploma or equivalent is required
  • Minimum of 2+ years of data entry/invoicing experience
  • Excellent typing skills are necessary (Minimum of 40 WPM)
  • Must be detail oriented and have a solid background in record keeping procedures and maintaining organized documentation and/or filing systems
  • Knowledge of Microsoft Office programs (Word processing and spreadsheet applications)
  • Fluent with a Windows operating computer program

Additional Information:

Job Posted:
January 01, 2026

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