Ops Support Specialist, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations Core Team. The role also serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients.

Job Responsibility:

follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
provide team assistance, including serving as subject matter expert, leading special projects, training new hires, providing daily guidance to lower level employees, and allocation of work
conduct basic analysis and research as well as workflow management
support an expansive array of products and services
communicate pertinent information to senior managers and support activities
appropriately assess risk when business decisions are made
adherence to policy, compliance, and ethical standards

Requirements:

1-3 years of relevant experience
experience working in a business office or operational environment
proficient computer and math skills with a focus on complex databases and spreadsheets
demonstrates technical and administrative expertise
consistently demonstrates attention to detail
demonstrated knowledge of activities, policies, and procedures of a basic work area
knowledge of Excel and Access
analysis of information
intermediate English (reading)

What we offer:

Monday to Friday work schedule
one hour for lunch breaks
Citi global benefits package

Additional Information:

Job Posted:
August 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ops Support Specialist