Ops Support Specialist, Citi

Citi

Location:
India, Pune

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Job Responsibility:

follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
conduct basic analysis and research as well as workflow management
support an expansive array of products and services
communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

0-3 years of relevant experience
experience working in a business office or operational environment, retail banking operation experience preferred
excellent communications required
strong numerical abilities
proficient computer and math skills with a focus on complex databases and spreadsheets
demonstrates technical and administrative expertise
consistently demonstrates attention to detail
demonstrated knowledge of activities, policies, and procedures of a basic work area
ready to work in rotational/night shifts i.e. 24*7 support
bachelor's degree mandatory

Additional Information:

Job Posted:
July 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ops Support Specialist