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Ops Support Rep Shipment Resolution

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Purolator

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Location:
Canada , Truro

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Category:

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Contract Type:
Not provided

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Salary:

21.50 CAD / Hour

Job Description:

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Job Responsibility:

  • Contact customers or colleagues to obtain and enter package information or resolve delivery issues
  • Scan, sort, and reorganize undelivered freight and process freight damages
  • Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
  • Inspect damaged packages
  • Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
  • Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Requirements:

  • 3 months experience in customer service
  • Operations Management
  • Operations Planning
  • Operations Procedures
  • Shipping and Receiving Operations
  • Physical strength - Lifting/Lowering upto 70 pounds
  • Standing
  • Sitting
  • Walking
  • Visual strain
  • Sorting
  • Wrist Movements
  • Concentration on precision work
  • Problem solving
  • Attention to Details Required

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Parttime
Work Type:
On-site work
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