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Ops Support Associate

https://www.citi.com/ Logo

Citi

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Location:
Mexico , Ciudad De Mexico

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Ops Support Associate is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

Job Responsibility:

  • identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
  • assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
  • assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
  • organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
  • administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
  • monitor requirements related to compliance with Corporate Policies
  • monitor and implement corrective actions derived from MCA reviews and other control entities
  • conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process

Requirements:

  • 2-5 years of relevant experience
  • proficient in Microsoft Office
  • consistently demonstrates clear and concise written and verbal communication skills
  • ability to work in fast pace and changing environment
  • ability to analyze data and solve problems
  • proven organizational and time management skills

Additional Information:

Job Posted:
November 15, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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