Ops Sup Sr Manager, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Job Responsibility:

Manage professional teams and departments through delegation of tasks and responsibilities
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members
Monitor the team's quality and efficiency of end results
Manage all training and development needs of assigned personnel
Create and develop budget, policy formation and short-term resource planning
Manage occasionally complex and varied issues with significant departmental impact
Provide evaluative judgment based on analysis of information in complicated and unique situations
Ensure essential procedures are followed and contribute to the defining standards
Operate with a limited level of direct supervision
Exercise independence of judgement and autonomy
Act as SME to senior stakeholders and/or other team members
Manage teams
Appropriately assess risk when business decisions are made
Drive compliance with applicable laws, rules and regulations

Requirements:

6-10 years of experience with background in Financial Services Industry
Commercial Banking related experience is an advantage
Extensive knowledge of the Client Onboarding processes
Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Proven organization and time management skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree/University degree or equivalent experience
Master's degree preferred

Nice to have:

Master's degree
Commercial Banking related experience

Additional Information:

Job Posted:
August 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Ops Sup Sr Manager