Ops Sup Analyst, Citi

Citi

Location:
Philippines, City of Taguig

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Ops Sup Analyst 1 in CBPS is an entry-level position responsible for providing non-voice operations support services, including but not limited to sales support, MIS, day 2 reviews, record/documentation maintenance, and account maintenance. The role includes collaboration with operations staff, internal teams, and other stakeholders. The overall objective is to provide operational support aligned with Citi processes.

Job Responsibility:

Perform business analysis and documentation of the current and future state of Client Reports and Advices
provide regular status updates for all project participants and create presentations for steering committee updates
work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
create, manage and maintain project plans and act as the project manager for all follow-ups across various departments
work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements, performance reporting, advices, letters, and notices
fulfill clients’ necessities while providing an exceptional client experience
assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations

Requirements:

Previous relevant experience preferred
proficient in Microsoft Office
general knowledge of client reporting across the industry and our competitors
working knowledge of SQL environments and database queries
proven organization and time management skills
demonstrated problem-solving and decision-making skills
consistently demonstrates clear and concise written and verbal communication skills

What we offer:

Equal opportunity employer
reasonable accommodation for individuals with disabilities
compliance with accessibility standards

Additional Information:

Job Posted:
May 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Ops Sup Analyst