Ops Sup Analyst 2

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, development of continuous process improvement to gain operational efficiencies. This position will report to Stakeholder Services Manager and act as a back-up in his/her absence. The Ops Sup Analyst 2 is solutions-minded, a strategic thinker with superior customer service skills. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. In addition, the Ops Analyst will assist ensuring work is completed within the established service levels according to established processes and procedures, have excellent interpersonal skills, display customer service orientation, strong attention to detail, leadership, and planning skills.