Ops Sup Analyst 1, Citi

Ops Sup Analyst 1

Citi

Location:
Costa Rica, Heredia

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services resolving internal customer queries or addressing customer complaints through service now platform. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Job Responsibility:

Fulfilling the clients’ necessities via Service Now tool while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Monitor work progression ensuring completion of assignments by requested due date
Apply the relevant internal and external policies during the daily processing
Ensure consistent application of team process controls
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Ad-hoc requests and activities as needed

Requirements:

Previous customer service experience
Proficient in Microsoft Office
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
English Fluent
Bachelor’s degree/University degree or equivalent experience

Additional Information:

Job Posted:
May 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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