Operations Technician

• Actively monitor IT systems, networks, and applications using established monitoring tools
• Respond promptly to monitoring alerts, ensuring issues are identified and addressed in a timely manner
• Resolve technical issues from start to finish, supported by our large knowledge bank within the team
• Escalate incidents to second-level support or other appropriate teams when necessary
• Maintain clear and accurate communication with team members and customers during incident resolution
• Log all actions taken during incident management in a detailed and accurate manner
• Work on a rotational shift basis, including nights, weekends, and public holidays to ensure 24/7 coverage

• Previous experience in an IT support, service desk or operations role is preferred
• Understanding of IT systems, networks, and applications
• Familiarity with monitoring tools is a plus
• Strong analytical and troubleshooting skills
• Ability to work effectively within a team and independently
• Willingness to work non-standard hours, including nights, weekends, and public holidays
• Knowledge of Windows Server administration
• Understanding of how to uncover a problem so that troubleshooting and possible escalation is done optimally
• Fluency in written and spoken English
• Understanding of Networking, IIS, DHCP, Backups, Certificate infrastructure is an advantage
• Passion for learning and staying ahead of the technology curve
• Eager to explore new challenges and tackle complex problems
• Collaborative spirit and a drive to contribute to team success
• 24/7 Availability - Flexible work schedule, including nights, weekends, and holidays
• Ability to thrive in a fast-paced, dynamic environment
• Commitment to providing exceptional service around the clock
• Proactive and persistent approach to tasks

Understanding of Networking, IIS, DHCP, Backups, Certificate infrastructure

• Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year
• Flexible working hours
• Hybrid working model with no mandatory number days in the office
• Monthly pension insurance contribution of 3% of gross pay
• Meal vouchers fully covered by the employer (CZK 110 per voucher)
• Cafeteria flexible spending account with an annual contribution of CZK 18,000
• Language lessons in Czech, Danish and English funded by the company
• Company-provided Lenovo laptop and iPhone with unlimited data
• Option to secure a Multisport card
• Referral bonus for recommending a new colleague CZK 50,000
• Annual flu vaccination for free
• Company assistance with TAX authorities, when needed
• Opportunities for professional and personal growth
• Social events like company parties, regular company bars during the year
• Weekly breakfast
• An enjoyable work environment with delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone featuring a pool table and massage chair