Operations Support Job at Brook-St Hiredonline (Birmingham)

Operations Support Administrator

Robert Half is seeking an Operations Support Administrator to join a thriving co...

Location

United States , Bethlehem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in administrative support or operations roles, preferably in a fast-paced environment
Strong organizational and time-management skills, with the ability to manage multiple priorities effectively
Excellent written and verbal communication skills, with attention to detail and accuracy
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management tools is a plus
Strong problem-solving skills with the ability to anticipate needs and take initiative
High level of professionalism and ability to maintain discretion when handling sensitive information
Bachelor's degree in business administration, operations management, or a related field preferred but not required

Job Responsibility

Provide administrative support to ensure the smooth execution of daily operational tasks
Act as a central point of contact for cross-departmental communication, ensuring team collaboration and consistent workflow
Coordinate and manage schedules, meetings, and project timelines to support operational goals
Maintain accurate documentation, files, and records, both online and physical, to ensure compliance and organization
Assist in the creation and distribution of reports, presentations, and updates to leadership and other stakeholders
Monitor and order office supplies, manage inventory, and liaise with vendors to address procurement needs
Troubleshoot and resolve operational issues, escalating concerns as needed to the appropriate team members
Provide support for onboarding and training of new staff, ensuring they have the tools and resources needed for success

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

IT System Analyst - Operations Support

The IT System Analyst – Operation Support will play a pivotal role in ensuring t...

Location

United States , Richmond

Salary:

74600.00 - 112000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or a related field
or equivalent experience
Minimum of 5 years’ experience supporting warehouse and transportation management systems in a fast-paced operational environment
Demonstrated experience working with Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), and Prisma Global Trade or equivalent
Proficient in SQL for data queries, troubleshooting, and report generation
Advanced Excel skills, including knowledge of complex formulas and data manipulation techniques, are highly desirable
Strong analytical and problem-solving skills with the ability to work independently and as part of a team
Ability to manage multiple priorities in a dynamic environment with close attention to detail
Experience with providing evidence for annual SOX audits

Job Responsibility

Provide frontline technical support for warehouse management systems (WMS) and transportation management systems (TMS), including Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), Fedex Ship Manager Server, and Prisma Global Trade (integration support from ERP)
Serve as the primary point of contact for end users, diagnosing and resolving incidents, service requests, and system-related issues in a timely and professional manner
Monitor system performance and proactively identify opportunities for process improvement, troubleshooting recurring issues and implementing solutions and perform root-cause analysis for critical incidents and support after-action reviews to prevent future occurrences
Collaborate with IT and operations teams to support deployments, upgrades, integrations, and configuration changes for WMS/TMS platforms
Assist in data extraction, reporting, and analytics by leveraging SQL and advanced Excel functionalities

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

Seed Commercial Operations Support

Reporting directly to the Seed Commercial Operations Management Team, our next S...

Location

United Kingdom , Moreton, Ongar

Salary:

Not provided

Agrii

Expiration Date

Until further notice

Requirements

Confidence building relationships across different teams and levels
Strong organisational skills and excellent attention to detail, especially with pricing and margin data
An ability to work both independently and collaboratively, using your initiative where appropriate
Comfortable working to deadlines in a fast-paced environment
A positive, flexible approach and willingness to adapt as priorities shift

Job Responsibility

Maintain and communicate seed price lists to sales teams and customers
Review daily reports, ensuring sales data is inputted correctly
Act as the main contact for key accounts, building relationships and expand growth opportunities
Support the Seed Commercial Team in providing cost and availability updates across the business
Work alongside the Forage Product Manager to maintain pricing and availability for forage products
Maintain the Agrii intranet seed page on a regular basis
Liaise with Sales, Production and Logistics to support excellent customer service
Respond to internal and external customer queries professionally and promptly

Fulltime

Japanese IT Operation Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High school education or equivalent
Typically requires 3-5 years general experience, or equivalent combination of Experience and college level education
Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Has recognized technical skill in the range of products supported within relevant product lines
Knowledge and experience using Knowledge Management systems

Job Responsibility

Working independently while using standard protocol when needed to respond to customer issues
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Proactively assist customers to avoid or reduce problem occurrence
Participates in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Operations Support Specialist

The Operations Support Specialist provides day-to-day technical and administrati...

Location

United States , Germantown

Salary:

20.00 - 25.00 USD / Hour

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

Must be US Citizen
Must be able to obtain and maintain the required customer badge for access to systems, facilities, equipment and property
Associate’s Degree (or equivalent) in Business Administration, Management, Information Systems, or other related scientific or technical discipline
Minimum of three (3) years of experience in IT support, technology‑asset management, or related administrative roles

Job Responsibility

Assists Office of Nuclear Energy (NE) staff with computer equipment, mobile devices, and other DOE issued assets as requested
Assists in maintaining NE assets using Departmental database systems
Assists with IT onboarding tasks for new employees and contractors
Provides Adobe Acrobat application support to NE Staff as needed
Assists with EITS monthly billing reviews
Assists with monthly mobile device usage review
Assists with network printers and shredders
Assists NE Hoteling support
Assists with NE Portal SharePoint site updates
Assists with special requests for conference room meetings

What we offer

Medical
Dental
Vision
Company Life Insurance
Short-Term and Long-Term Disability Insurance
401(K) Immediate Vesting
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off

Fulltime

Japanese IT Operation Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High school education or equivalent
3-5 years general experience or equivalent combination of experience and college level education
Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (e.g., Microsoft Office, CAD, Adobe Suite, programming)
Recognized technical skill in the range of products supported within relevant product lines
Knowledge and experience using Knowledge Management systems

Job Responsibility

Working independently while using standard protocol when needed to respond to customer issues
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
Proactively assist customers to avoid or reduce problem occurrence
Participate in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Japanese IT Operation Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High school education or equivalent
Typically requires 3-5 years general experience, or equivalent combination of Experience and college level education
Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Has recognized technical skill in the range of products supported within relevant product lines
Knowledge and experience using Knowledge Management systems

Job Responsibility

Working independently while using standard protocol when needed to respond to customer issues
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Proactively assist customers to avoid or reduce problem occurrence
Participates in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Operations Support

Brook-St Hiredonline

Location:
United Kingdom , Birmingham

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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Operations Support

Brook-St Hiredonline

Location:United Kingdom , Birmingham

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 19, 2026

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Location:
United Kingdom , Birmingham

Category:
Office Administration

Contract Type:
Not provided

Job Posted:
March 19, 2026