Operations Support Manager

• Providing strategic leadership across multiple sites, leading large soft services teams
• Ensuring delivery of a safe, compliant and high-quality cleaning service in line with H&S and COSHH legislation
• Driving service performance in line with SLAs, KPIs and the site service charter
• Managing colleague engagement, recruitment, performance and development
• Owning colleague relations matters in line with HR policy
• Monitoring service partner performance and holding teams accountable for standards
• Financial tracking and reporting to ensure services are delivered within budget
• Leading audits, statutory compliance and maintaining legal standards
• Identifying and delivering efficiency improvements and service enhancements
• Acting as the key day-to-day contact for the customer and maintaining strong, professional relationships
• Supporting and delivering FM projects as agreed with the project team
• Responding effectively to operational challenges and emergencies
• Coaching and developing managers and supervisors to raise overall performance
• Driving a culture of accountability, respect and continuous improvement

• Experience managing large teams within a service delivery or FM environment
• Confident managing remotely across multiple locations
• Understands KPIs, data and how to use them to drive performance
• Strong working knowledge of Health & Safety and COSHH
• Builds strong, credible customer relationships
• Commercially aware and comfortable managing budgets
• Can lead through change and bring colleagues with them
• Deals with performance issues quickly, fairly and constructively
• Takes ownership, prioritises the customer, and sets high standards
• Full UK driving licence

Car Allowance