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Operations Support Engineer - Cyber Security

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Provides Operational Support for all applications and infrastructure used within HPE Cyber Security teams. Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Will be required to act as a lead technician and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Job Responsibility:

  • Support applications managed by Cyber Security including end-user handling, problem/ticket resolution, escalations to engineering and IT, and performing application work on servers on behalf of engineering teams
  • Provide Change Management support to Cyber Security including submission of Requests for Change (RFCs), and modification and approvals of RFCs
  • Represent Cyber Security on Major Incidents involving Cyber Security applications
  • Achieve fast resolutions to MIs
  • Facilitate server access for Cyber Security employees through various processes and tools
  • Procure cloud servers for Cyber Security teams and resolve any issues with access or availability
  • Deploy and maintain state-of-the-art security applications and appliances
  • Write and maintain support and process documents (e.g. playbooks, install docs)
  • 24 x 7 On-call support on rotation basis (approximately one week every eight weeks)
  • Early shift work may be required, starting at 6 AM local time

Requirements:

  • Bachelors degree required, preferably in computer science, engineering or related area of study
  • Typically 4+ years of relevant experience
  • Minimum of 2 years of experience in support of at least two areas: End-user Support, Incident Management, Application Software or Database Support, HP-UX, Linux, VMWare & Microsoft platforms, Deployment of Security Patches/Hotfixes for Enterprise Applications, Troubleshooting of operating system and networking issues
  • Experience supporting Windows or Linux server technology, complex enterprise systems with geographically distributed users
  • Excellent troubleshooting techniques and analytical skills
  • Strong verbal and written communication skills
  • Ability to operate within a team independently and understand when to escalate issues to management
  • Advanced Cyber and IT security knowledge
  • Advanced understanding of Cyber and IT security risks, threats and prevention measures
  • Advanced secure system architecture and infrastructure design and development skills
  • Advanced HA system and Linux skills
  • Advanced skills in relevant program/scripting languages
  • Advanced understanding of security standards and best practices
  • Advanced risk assessment and management skills
  • Advanced understanding of networking and network security
  • Advanced knowledge of relevant security tools and products
  • Advanced project management skills

Nice to have:

  • Some knowledge of security tools, threats and vulnerabilities associated with large enterprise environments
  • Experience with security systems or managing security infrastructure and/or applications
  • At least one or more IT professional certifications
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 02, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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