Operations support agent, TUI

TUI

Location:
Andorra, Canillo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our office team for Crystal Ski as an Operations Support Agent in Andorra and be the key link in the chain between our resort teams, our head office colleagues, and our suppliers, providing essential admin support to enable our resort teams to focus on delivering amazing customer service. You’ll also be supporting all related functions of office management to ensure that every day runs smoothly.

Job Responsibility:

Set up the sales database at the start of the season and maintain throughout
Assist with the training of resort staff on accounts processes
Driving to visit your resorts to perform further training, reconciliations & assistance
Distribute and asset manage all company equipment, such as uniform, mobile phones, and iPad that are issued to resort staff
Manage accounting data and cash/card payments from a group of resorts, working closely with the resort teams
Liaise with resort staff to confirm weekly customer bookings, work through variances, and assist the accounts processing team with reconciling invoices for payment
Assist with credit card payment issues
Maintain excellent supplier relationships and respond to their queries quickly and efficiently

Requirements:

Fluent in verbal and written English
Spanish or Catalan is advantageous
Have an open, friendly & collaborative approach, with the ability to quickly build trust with both colleagues and suppliers
You have strong communication skills, and you are comfortable explaining detailed processes to others in a simplistic way, using a variety of media
You manage your time effectively and your attention to detail is high
You always produce work to an excellent standard
You’re self-motivated and able to work on your own
Decision-making and taking the initiative comes naturally to you
You love detail and work methodically to get things done thoroughly and within specified deadlines
You are tech savvy with a digital attitude
You’re confident working with Outlook, Excel and Word
You are highly numeric, preferably with accounts experience
You’ve experience in working in an office environment or something similar

Nice to have:

Spanish or Catalan language skills
accounts experience

What we offer:

Accommodation and bills included
Cost of Living Allowance from 300€ gross per month on top of salary for local residents
Return flights included if needed
Work permits and background/medical checks included
Company IT equipment and uniform
Access to free language lessons
Access to the TUI Learning Hub
Summer work in Beach program and multiple permanent career development opportunities

Additional Information:

Job Posted:
July 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations support agent

TUI

Location:Andorra, Canillo

Category:Hospitality and Tourism

Contract Type:Not provided