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We're recruiting a proactive and detail-oriented Operations Support Administrator to assist our client in the construction industry, located just outside Stirling city centre. This is a dynamic, customer-facing role ideal for someone who thrives in a fast-paced environment and enjoys working with both people and systems.
Job Responsibility:
Acting as the first point of contact for customer enquiries via telephone, delivering excellent service with a professional and friendly approach
Navigating and updating a Microsoft-integrated CRM platform, to manage client and project data
Reviewing technical reports from the Surveying team, ensuring accuracy in spelling, grammar, and formatting before they're sent to clients
Entering and maintaining data across various internal databases with precision and consistency
Supporting document creation and editing using Microsoft Word
Using Excel daily to input data into pre-formatted sheets and apply filters to reports generated by the CRM
Creating basic presentations using PowerPoint when needed
Requirements:
Excellent written communication and proofreading skills
A confident and courteous telephone manner
Previous experience working with CRM systems and data entry
Solid working knowledge of Microsoft Office, especially Excel and Word
Ability to manage multiple tasks and maintain accuracy under pressure
Nice to have:
Previous experience within customer service or administration