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Verra Mobility’s Mesa office is currently hiring a Supervisor in our Commercial Services Tolls and Violations department. This leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will be a self-starter who independently and successfully manages turn times and service levels with ever-changing customer business needs. The candidate must place great emphasis on high quality work paired with efficient production while also placing an emphasis on sustainable employee engagement. This position will report to the Tolls and Violations Director within Verra Mobility’s Commercial Services division.
Job Responsibility:
Leads a team of non-exempt employees
selection and hiring, providing work guidance, motivating, coaching, constructive feedback and informal and formal performance reviews
Manages day-to-day business operations by monitoring incoming volumes to ensure adequate staffing to meet or exceed customer-specific SLA requirements
Actively identifies ways to continually create a work environment where employees feel highly valued and engaged
Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles
Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner
Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors
Responsible for maintaining operational performance goals and monitoring KPIs
Proactively research and analyze complex data to identify and resolve issues, make process improvement recommendations, and implement and monitor solutions
Increase process maturity by documenting business and operational processes for utilization in training and day-to-day work activities
Serves as a change-agent in helping to implement process and/or organizational change efforts across the department
Perform other duties as assigned
Requirements:
Bachelor’s degree or equivalent work experience
At least one year of leadership experience in some capacity
Ability to develop and successfully engage with employees
Experience working with both internal and external customers preferred
Strong analytical, problem solving, and decision-making skills
Ability to maintain professionalism and to work well with others
Exceptional relationship building skills, both internal and external
Strong verbal and written communication skills
Quality driven with a strong attention to detail
Ability to prioritize, multi-task and meet all assigned deadlines
Strong computer skills using Microsoft Office (Especially Excel)