Operations Supervisor

• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged
• Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner
• Tracking attendance and tardiness
• provides progressive discipline for attendance, performance, and/or behavior issues
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department
• Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications
• Grows a strong understanding of the tasks and responsibilities of their direct reports and is capable of assisting in these tasks weekly, including but not limited to: Data Entry, Mailroom, and Evidence Package support
• Perform other duties as assigned

• Bachelor’s degree required, or equivalent work experience
• At least two years of supervisor experience, with a startup or experience building a team is a plus
• Ability to develop and successfully engage with employees
• Strong analytical, problem solving, and decision-making skills
• Ability to maintain professionalism and to work well with others
• Exceptional relationship building skills, both internal and external
• Strong verbal and written communication skills
• Quality driven with a strong attention to detail
• Ability to prioritize, multi-task and meet all assigned deadlines
• Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel)
• Successful completion of the Nlets fingerprinting background assessment
• Must be locally located and comfortable working a 3 days in office hybrid model and 2 days remote

startup or experience building a team is a plus