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The Operations Supervisor is responsible for overseeing the administrative and operational functions of a student housing office. This role provides day-to-day office oversight, administrative support to leadership, and high-quality customer service to students, families, and internal stakeholders. The Operations Supervisor ensures efficient office operations, accurate recordkeeping, and coordinated support across housing programs and staff.
Job Responsibility:
Oversee daily administrative operations of the housing office, including office logistics, scheduling, and workflow coordination
Ensure the office environment is organized, professional, and welcoming
Manage office supplies, equipment procurement, inventory tracking, and maintenance coordination
Provide administrative and operational support to senior leadership and housing staff
Coordinate meetings, calendars, and office logistics
Maintain accurate, organized records related to housing operations, staff, and departmental activities
Serve as a primary point of contact for students, parents, and visitors
Respond to inquiries, concerns, and issues in a timely, professional, and solution-oriented manner
Ensure a consistent, high standard of customer service across all interactions
Support recruitment and onboarding of full-time staff, student staff, and temporary personnel
Coordinate onboarding logistics and administrative processes in collaboration with hiring managers
Provide operational and administrative support to leadership as requested
Collaborate with internal departments and stakeholders to support coordinated administrative operations
Participate in team meetings and contribute to the development and refinement of policies, procedures, and workflows
Identify opportunities for operational improvements and increased efficiency
Requirements:
Bachelor’s degree in a related field (e.g., Higher Education, Student Affairs, Business Administration, or similar), or equivalent combination of education and experience
Minimum of three (3) years of progressively responsible experience in administrative operations or office management
Prior experience in housing, residential services, student services, or a comparable service-oriented environment preferred
Strong organizational, time management, and problem-solving skills
Excellent written and verbal communication skills
Demonstrated ability to handle sensitive information with discretion
Commitment to professionalism, accountability, ethical conduct, and inclusive practices
Nice to have:
Prior experience in housing, residential services, student services, or a comparable service-oriented environment