Operations specialist

• Own the acquisition, engagement and retention of drivers in existing and new cities
• Individual drivers (B2C): Monitor and optimize the acquisition funnel, from leads to ready-to-drive drivers: own and optimize processes adopted by CS/BPO teams (incl. SOPs), be the POC of CS/BPO teams and monitor their performance
• Individual drivers (B2C): Manage the existing driver base: be the community manager to keep drivers active and productive (e.g. through recurring communication/ newsletters/Whatsapp groups) and own CS processes and knowledge base
• Fleet/taxi companies (B2B): Launch pilots with new partners: onboard, train, and activate new partners
• Fleet/taxi companies (B2B): Build bonds with our existing partners and be their POC to address inquiries and promptly resolve operational issues
• Fleet/taxi companies (B2B): Monitor partner KPIs (e.g. utilization, acceptance rate, ETAs, quality metrics) and implement targeted actions to drive improvements

• 3+ years of experience in Tech startups, Consulting, Investment Banking or other relevant high-growth and fast-paced organizations requiring some extent of zero-to-one growth
• Hands-on: not afraid to roll up sleeves and act fast to implement initiatives
• Self-starter: comfortable with ambiguous unknown environments requiring test&learn and building from scratch
• Data-Driven Mentality: experience getting in the weeds of data, balanced with the ability to see the big picture
• Excel/Google Sheets proficiency
• Executional Excellence: ability to work and accomplish multiple tasks in parallel, deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards
• Fluent in Italian and English

experience in Sales/Account Management/CS management/Process improvement

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 600+ cities across 50+ countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork
• Take care of your physical and mental health with our wellness perks