Operations Specialist, Checkr

Checkr

Location:
United States, Nashville

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 21.00 USD / Hour

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Job Description:

The Operations team is at the core of Truework’s product fulfillment engine. As an Operations Outreach Specialist, you will be directly responsible for completing manual verification requests, a critical step in delivering our core product. You will serve as a key driver of revenue by ensuring verifications are completed accurately, quickly, and in compliance with all standards. This is a high-impact, high-volume role that demands precision, professionalism, and persistence. You’ll be engaging directly with employers, payroll providers, and HR contacts to obtain verification data and ensure delivery of time-sensitive products that drive customer satisfaction.

Job Responsibility:

Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
Navigate internal systems and workflows to complete and submit verifications within defined SLAs
Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement

Requirements:

1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles
startup or high-growth environments preferred
Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
Self-starter mindset with a drive to hit productivity and fulfillment goals
Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction

What we offer:

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Operations Specialist