Operations Performance Analyst

• Data Analysis: Collect, analyze, and interpret operational data from various sources to identify trends, patterns, and performance metrics
• Performance Monitoring: Develop and maintain performance dashboards and reports, tracking key performance indicators (KPIs) to evaluate operational efficiency and effectiveness
• Root Cause Analysis: Conduct in-depth root cause analysis to identify underlying factors impacting operational performance, efficiency, and customer satisfaction
• Process Improvement: Collaborate with cross-functional teams to identify opportunities for process optimization, eliminate bottlenecks, and enhance operational workflows
• Continuous Improvement Initiatives: Support the implementation of continuous improvement initiatives, such as Lean Six Sigma, to drive operational excellence and productivity
• Performance Reporting: Prepare and present regular performance reports to management, highlighting trends, insights, and recommendations for improvement
• Forecasting and Capacity Planning: Utilize historical data and statistical modeling techniques to forecast demand, optimize resource allocation, and support capacity planning
• Technology Utilization: Leverage data analytics tools and technologies to automate data collection, analysis, and reporting processes, enhancing efficiency and accuracy
• Collaboration: Collaborate with cross-functional teams, including operations, logistics, IT, and customer service, to align objectives and drive operational improvements
• Industry Research: Stay updated on emerging trends, best practices, and technological advancements in the logistics and transportation industry, applying relevant insights to improve operational performance

• At least 3 years of experience in operations analysis, business analytics, or a related field, with a proven track record of leveraging data to drive operational improvements
• Bachelor's degree in business, operations management, data analytics, or a related field is preferred
• Advanced degrees or certifications in analytics or operations management are a plus
• Communication Skills
• Attention To Details
• Analytical Skills
• Data Analysis
• Process Improvement Methodologies
• Collaborative Mindset
• Performance Metrics

Advanced degrees or certifications in analytics or operations management are a plus