Operations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Singapore, Singapore

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for assisting in successfully executing all operations at Garcha Group and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the hotel. Ensures that standards and procedures are being followed at all times

Job Responsibility:

Leading Operations Team
Ensure facilities and brand standards are met at all times, including but not limited to cleanliness, music levels, aromas, aesthetics, SOPs, uniforms
Coordinates between departments to ensure efficiency and seamless interaction and harmony
Ensures that goals are being translated to the team as well as management as they relate to look/feel of hotel, responsiveness to tenants/guests, brand standards, guest tracking, maintenance tracking, efficiency, professionalism, professionalism and productivity
Creates and nurtures an environment that emphasizes motivation, intelligence, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and develops game plans to attack need areas and expand on the strengths
Ensures that the team has the capabilities to meet expectations by hiring, coaching and training
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding tenants’ and guests’ ever-changing needs and expectations, and exceed them
Managing Property Operations Function(s)
Ensures all guest satisfaction platforms are responded to in a timely manner with coordination of Sales/Marketing and Front-Office teams
Takes proactive approaches when dealing with employee and guest concerns
Communicates/updates all goals and results with employees
Ensures efficiencies of rosters and accuracy of time sheets/plans year’s annual leaves/public holidays
Ensures inventory management is up-to date
Meets semi-annually with staff on a one-to-one basis for performance reviews
Assists/teaches and trains the team by scheduling training online through Marriott’s L&D/mHub portal
Provides excellent customer service by being readily available/approachable for all guests
Takes proactive approaches when dealing with guest concerns
Responds timely to customer service department request
Ensures all team members meet or exceed all hospitality requirements
Assists in performing required annual Quality audit with GM & RD
Ensures all receivables are monitored with Finance
Reviews financial statements, F&B platforms, Micros, Opera, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Requirements:

Possesses a Degree in Hospitality or equivalent
Must possess integrity and drive
Must be highly independent and resourceful
Possess good communication and leadership skills
Able to correspond in writing with customers, suppliers and internal staff
Able to withstand work pressure and guests’ demands

What we offer:

As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
Access to the Global Learning + Development tool for personalized learning experiences
Comprehensive health insurance plan
2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Additional Information:

Job Posted:
June 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Manager