Operations Manager Job at Randstad (Kuala Lumpur)

Operations Manager

Randstad

Location:
Malaysia , Kuala Lumpur

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Randstad is partnering with a prestigious, established Malaysian F&B group that is embarking on its most ambitious project yet: launching a new, high-end, multi-concept fine dining destination in the heart of Kuala Lumpur. This group is a purpose driven F&B house building unique dining experiences from neighbourhood favourites to nightlife destinations, and are committed to defining the next generation of Malaysian hospitality. You will be joining a highly experienced leadership team, including a recently appointed General Manager, to build the operational framework from the ground up.

Job Responsibility:

Lead a critical pre-opening phase focused on concept testing, developing Standard Operating Procedures (SOPs), and optimising service flow
Work closely with the General Manager (GM) to translate the conceptual vision into concrete, scalable operational strategies
Assist in final recruitment and service training for the team of 20–30 personnel
Directly manage and lead the entire outlet team (20–30 staff), ensuring seamless service flow, proper venue presentation, and adherence to brand standards
Oversee opening and closing procedures, including safety inspections, cash handling, and reconciliation
Conduct regular service audits to ensure guest satisfaction and consistency in service delivery
Participate in new outlet setup and operational planning when required
Identify and recruit top talent to ensure a strong staffing pipeline that supports uninterrupted customer experience
Train, coach, and mentor team members on service standards, SOP's, and performance expectations
Create effective shift schedules and ensure optimal staff deployment
Provide continuous feedback and conduct regular performance evaluations to foster professional growth and team performance
Track, analyse, and report weekly/monthly sales performance, labour costs, and operational expenses
Deliver accurate, timely, and actionable business insights to management to guide decisions and drive profitability
Manage vendor contracts and ensure optimal cost control without compromising quality
Collaborate with marketing teams to execute outlet-specific campaigns, promotions, and events that align with the brand identity
Analyse guest feedback and behaviour trends to identify opportunities that increase sales, footfall, and return visits
Build and maintain strong relationships with corporate clients and VIP guests for private events and bookings
Ensure all licenses, including liquor permits, are up-to-date, visibly displayed, and compliant with regulations
Maintain high hygiene, safety, and operational standards in line with health and regulatory requirements
Address and resolve guest complaints promptly and professionally, escalating where appropriate
Serve as the key liaison for vendors, suppliers, landlords, and regulatory authorities
Develop and maintain strong relationships with key stakeholders to ensure smooth operational support and compliance
Collaborate with chefs and culinary teams to develop innovative, appealing, and profitable menu items
Ensure that all offerings meet quality, consistency, and brand expectations
Establish sales targets and develop performance tools aligned with outlet goals
Facilitate clear weekly communication and follow-up plans with outlet teams to ensure accountability and alignment
Drive team engagement through regular briefings, updates, and recognition programs
Support additional duties or special projects as assigned by the General Manager

Requirements:

Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field
Minimum 5 years of experience in a managerial role within the F&B industry
Proven experience as an Operations Manager overseeing a fine-dining concept
Strong strategic planning skills with the ability to make proactive, data-driven decisions to improve operations and guest satisfaction
Excellent leadership, delegation, and team development capabilities to foster a high-performance, service-oriented culture
Exceptional communication, interpersonal, and conflict-resolution skills to manage staff and guest relations effectively
Demonstrated ability to monitor financial performance, control costs, and drive profitability
High level of professional integrity and attention to detail, with a commitment to maintaining brand standards in ambience, service, and compliance
Self-motivated, adaptable, and results-driven with a positive and professional attitude
Able to work independently while leading a diverse team in a fast-paced, dynamic outlet environment

Additional Information:

Job Posted:
January 04, 2026

Expiration:
February 07, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Randstad - All Job Offers

Job Link Share:

Operations Manager

Randstad

Location:
Malaysia , Kuala Lumpur

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

Expiration:
February 07, 2026

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