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Manages venue operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Area Manager or the Regional Operations Manager depending on the cluster and region.
Job Responsibility:
Manages the daily operational activities and workflow of product delivery, including technical services, technicians, and equipment
Provides direct supervision of team members including the overseeing of scheduling and supporting operations
Advise the Sales Manager and Area Manager of any potential challenges and shortages for operational delivery
Ensures that daily equipment sheets are updated and properly completed
Responsible for the inventory within the cluster and assist the warehouse manager with asset control while also maintaining safety, security, and quality assurance of equipment
Responsible for the TEMs and the overseeing of the TEMs within the cluster
Attends BEO, Pre-Cons, and pre-production meetings as needed to support the TEMs
Responsible for operational cost control and S.O.L.E.
Delegates tasks appropriately as required
Participate and lead communication efforts with the warehouse and vendors
Reviews quotes and provides recommendations for cost efficiencies
Supervises and mentors operational staff to ensure client satisfaction and revenue maximization
Provides outstanding customer service by establishing excellent working relationships
When required, meets with guests onsite to ensure that their needs are met
Portrays a polished, professional image according to the guidelines and/or hotel standards
Promotes and reinforces a positive working environment centered on Encore core values
Hire, develop, lead, and motivate a talented team
Promote and drive professional development and training efforts
Manage human resource related issues including performance management
Effectively utilizes applicable company systems and software programs and ensure team members are properly trained
Recommends team members for additional training opportunities as needed
Requirements:
High School Diploma is required
Bachelor’s degree is preferred
4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience
Experience leading workflow and team members
Working knowledge of audio visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus