Operations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Canada, Montreal

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for all aspects of property operations including maximization of financial performance, guest satisfaction, and staff development within established quality standards.

Job Responsibility:

Oversees overall day-to-day hotel operations by supervising, coordinating, and actively participating in the daily operations of the hotel
Creates an operating environment that assures consistent guest satisfaction
Ensures proper handling of guest complaints
Ensure the quality of services, adherence to standards, and customer satisfaction
Oversee optimal human resource management: Supervises and motivates designated employees
carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws
Responsibilities include interviewing, hiring, and training employees
planning, assigning, and directing work
appraising performance
rewarding and disciplining employees
addressing complaints and resolving problems
Establishes and maintains a pro-active human resource function to ensure employee motivation
Ensures the efficient and effective operation of the Housekeeping, Maintenance, F&B and Front Office departments
Manage financial and material resources: cost control, inventory tracking, supplier negotiations
Maintains product and service quality standards by conducting inspections, ongoing evaluations and investigating complaints
Suggests and implements corrective actions
Participate in the development and implementation of continuous improvement strategies, follow up with short, medium, and long-term objectives
Maintains reservations systems such as Property Management System, Restaurant Systems, Yield Management System
Perform various administrative tasks for the management
Monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial performance
Suggests and implements corrective actions
Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial or municipal authority
Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Ensure compliance with internal policies, safety standards, and operating procedures
Provide support to the management team, particularly by acting as team leader, participating in meetings, evaluating the customer service provided by employees, providing feedback to supervisors, and conducting training and coaching for employees and managers under your supervision
Perform any other related tasks

Requirements:

Bilingual: fluent in French and English, both written and spoken
Minimum 3 years supervisory experience, within hospitality industry preferred
Four-year college degree is preferred
Ability to deal with all levels of management, staff and owners in a professional manner
Experience in the supervision of personnel: recruitment, training and motivation
Background in the development and execution of business, marketing and sales plans and operating budgets
Proficient / familiarity with computerized systems
Ability to work within deadlines
Proven ability to manage multi-tasked assignments
Familiarity with accounting principles
Familiarity with hotel operations an asset
Will be required to work a variety of days, evenings, weekends, and holidays
Citizen or permanent resident or holder of valid work permit for Canada

Nice to have:

Familiarity with hotel operations
Four-year college degree

What we offer:

Medical and dental insurance
Dry cleaning
Parking underground
Employee discounts as per Marriott procedures
Opportunity to grow within a large portfolio of hotels
A great solid team

Additional Information:

Job Posted:
July 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Manager