Operations Manager, Office Angels

Office Angels

Location:
United Kingdom, London

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

35000.00 - 40000.00 GBP / Year

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Job Description:

Join Our Beauty brand client as an Operations Manager! Are you ready to take your career to the next level with one of the fastest-growing beauty companies in the UK? We are on the lookout for a passionate and experienced Operations Manager to drive operational excellence across our direct-to-consumer (D2C) and business-to-business (B2B) channels in the beauty sector!

Job Responsibility:

Lead Operational Excellence: Oversee and optimise end-to-end operations of order fulfilment and logistics for both D2C and B2B channels
Warehouse Management: Lead and manage the external warehouse team, fostering a collaborative and high-performance culture
Process Improvement: Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction across all touchpoints
Collaborative Forecasting: Work closely with the Supply Chain Manager to deliver accurate sales forecasts and meet customer demand
KPI Ownership: Maintain and report on KPIs for warehouse performance to senior leadership monthly
Compliance: Ensure adherence to UK regulations, health and safety standards, and company policies
Cross-Functional Collaboration: Partner with sales, marketing, and product teams to support exciting new product launches and promotional campaigns
B2B Account Management: Oversee account operations, manage order milestones, and coordinate effectively with supply chain and distributors
Customer Experience Advocate: D2C customer experience by ensuring efficient order processing and high-quality service
Data-Driven Decisions: Utilise data analytics to identify trends, forecast demand, and inform strategic decision-making
Budget Management: Manage logistics budget and review fulfilment and warehouse invoices for approval

Requirements:

Degree in Supply Chain Management, Business, or a related field preferred
3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B
Strong commercial acumen, with experience in managing budgets, KPIs, and cost control
Proficiency in managing Shopify and advanced Excel skills
Excellent communication and interpersonal skills for effective collaboration
Strong analytical mindset with the ability to propose solutions based on data-driven insights
Proactive attitude, anticipating issues, and taking ownership to drive results

What we offer:

Competitive Salary: £35,000 - £40,000 per annum
Exciting Work Environment: Be part of a vibrant, fast-paced industry that thrives on innovation and creativity

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Operations Manager