Operations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, National Harbor

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

27.50 - 27.88 USD / Hour

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Job Description:

Assists in planning and execution of meetings and special events. Assists in the implementation of departmental strategies. Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. Leads the team to meet and exceed daily/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.

Job Responsibility:

Leads the team to meet and exceed daily/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.
Researches and analyzes new products, pricing and services of competition
Assists in apprising property of all groups that will impact property operations
Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution
Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards
Learn, operate and train employees on software systems used in events such as ticketing, retail, inventory, space usage, etc.
Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed
Creates opportunities to upsell during event planning
Assists in managing department controllable expenses to achieve or exceed budgeted goals
Manages merchandise inventory as needed, enhancing merchandise displays to increase sales
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Verifies employees understand expectations and parameters
Strives to improve service performance
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Interviews, selects and trains employees
Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status
Provides for the safety and security of the employees or the property
Monitors employee attendance and records absences/tardiness
Helps direct supervisors to achieve their own development goals
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures

Requirements:

High school diploma or GED
2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area
2-year degree from an accredited university in hospitality, or related major
1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area

What we offer:

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off (including sick leave where applicable)
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave
health savings account (except for positions based out of or performed in Hawaii)
flexible spending accounts
tuition assistance
pre-tax commuter benefits
other life and work wellness benefits

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Manager