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The Operations Manager role is a pivotal and highly rewarding leadership position within our company. With full responsibility for P&L management, you'll oversee our Southampton operation, making key decisions that put both our customers' and employees' first. You’ll lead a dynamic team of field-based service engineers, waste collection team, warehouse operatives, and administrative staff, inspiring them to deliver exceptional service, drive productivity, and increase revenue. This role offers the opportunity to shape success by maximising service delivery and ensuring top-tier safety standards while driving a culture of excellence.
Job Responsibility:
Recruit, lead, develop and motivate your team of field-based Service and Sales Technicians, Waste collection reps, Warehouse and Customer Service / Administrators
Effective and regular communication, direction, coaching and training, feedback and monthly 121’s offering continuous guidance and support to achieve operational excellence
Comprehensively manage the retention and contract renewals of our existing customer base
Ensuring customers are serviced on time, every time, service levels meet and exceed expectation, customer requirements are understood and met, and all business opportunities are explored
Maximise efficiency through optimised route, fleet, and resource planning and allocation
Ensuring highest levels of Health and Safety management
conduct thorough risk assessments, lead investigations, and maintain accurate reporting to the highest standards
Manage operational performance and costs with rigorous P&L ownership
Requirements:
Qualified Transport Manager Certificate of Professional Competence (CPC)
advantageous
Leadership - lead teams on an inclusive journey with respect, courage, and action
Customer Focussed - actively seeks out the best solution for the customer
Good Communicator & Active Listener
Achievement / Goal Driven
Organised
Resilience and Tenacity
A valid UK Drivers Licence
What we offer:
£3,900 Car Allowance
Monday to Friday – no weekends
25 days holiday plus Bank Holidays
5% Contributory Pension scheme
Family Life assurance of 3 times life cover salary
Private healthcare scheme from day 1
Enhanced maternity and paternity pay
Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership
Discount and cashback at many retailers
Cycle to work scheme
Employee Assistance Program with 24/7 confidential helpline support for employees
Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment
Employee recognition program
Employee referral scheme
We provide support and access to a range of internal and external courses to help and progress your career with us