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We’re looking for an experienced and commercially driven Operations Manager to lead operational delivery across our Barnet contract. This is a senior leadership role responsible for ensuring KPIs, service level agreements and contractual standards are consistently achieved. You’ll oversee Operational Support Managers, drive performance, manage resources effectively, and ensure our service is delivered safely, compliantly, and efficiently. This role combines strong people leadership, commercial control, and community engagement, ensuring both operational excellence and positive local impact.
Job Responsibility:
Supporting the Assistant Contract Manager in the overall delivery of the contract
Leading, mentoring and managing a team of Operational Support Managers
Ensuring operational deployment remains at or above 90% each calendar month
Monitoring KPIs and enforcement activity, identifying trends and implementing remedial action
Driving accountability for performance, attendance and service standards
Managing employee relations and ensuring company policies are consistently applied
Setting objectives, conducting appraisals and identifying training needs
Monitoring and managing sickness, absence and lateness
Managing resources effectively to meet contractual KPI requirements
Monitoring budgets and contract spend (payroll, uniform, supplies and operational costs)
Supporting client satisfaction and attending meetings with Barnet Council and key stakeholders
Identifying opportunities for service improvement and business development
Promoting safe working environments for all employees
Requirements:
Minimum 12 months’ recent management experience at Team Manager level or above, managing Supervisors or equivalent
Strong people management experience within a diverse workforce
Proven experience monitoring KPIs and producing performance reports
Confident handling disciplinary and employee relations matters
Experience analysing data to inform operational decisions
Strong commercial awareness and cost-control capability
Experience working within a client-facing environment
Good working knowledge of MS Office
Full, clean UK driving licence
Commercially focused with a strong performance mindset
Highly organised with the ability to prioritise in a fast-paced environment
A strong communicator able to build positive working relationships internally and externally
What we offer:
Competitive salary and flexible working expectations
A motivating work environment where successes are shared
Development opportunities to fulfil their potential