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We are seeking an experienced Operations Manager – Logistics to lead and manage multi-site logistics services, including Portering, Waste, Grounds, Gardens, and Litter Picking. You will ensure safe, compliant, and efficient operations while driving service performance, staff development, and customer satisfaction. On a 5/7 rota, you will act as the senior operational lead on weekends, maintaining service continuity and supporting collaboration across all service lines.
Job Responsibility:
Lead and oversee Portering, Waste, Grounds, Garden Maintenance, and Litter Picking services
Ensure safe, timely, and compliant patient movement, specimen transport, waste management, and grounds upkeep
Maintain high-quality service standards, workflow efficiency, and resource deployment
Collaborate with clinical teams to plan for high-demand periods and operational pressures
Lead, develop, and engage teams while ensuring HR compliance and workforce planning
Monitor KPIs, SLAs, audits, and compliance with statutory, regulatory, and contractual requirements
Manage budgets, labour, equipment, stock, and procurement for cost-effective operations
Act as the primary point of contact for stakeholders and contribute to performance reporting and service improvements
Requirements:
NVQ Level 3 (or equivalent) with experience in a similar operational management role
Experience managing multi-site logistics, portering, or facilities services
Strong commercial awareness, contract knowledge, and KPI management experience
Excellent leadership, communication, and stakeholder management skills
Results-driven, adaptable, and committed to continuous improvement