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Operations Manager & KAM NSW

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Parking Network B.V.

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Location:
Australia , Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Ready to lead a high-performing operations team and make a major impact across the NSW region? At SKIDATA, we’re global leaders in access and revenue management solutions — and we’re looking for an experienced, customer-focused NSW Operations Manager to drive operational excellence, customer satisfaction, and regional growth. If you're a strategic thinker, a strong people leader, and thrive in a dynamic service environment, this is your opportunity to step into a pivotal leadership role.

Job Responsibility:

  • Ensure outstanding service delivery, act as an escalation point for key accounts, and strengthen long-term customer relationships
  • Identify upgrade opportunities across hardware, software, and digital solutions to drive revenue and lifecycle value
  • Manage regional budget, deliver revenue and margin targets, support invoicing and AR processes, and ensure commercial accuracy
  • Optimise service processes, ensure SLA compliance, manage resource allocation, and coordinate project delivery
  • Coach and develop the NSW service team, drive technical competency, and promote a culture of safety, accountability, and continuous improvement

Requirements:

  • Proven experience in service operations, project management, or technical leadership (3+ years)
  • Strong people management and customer relationship skills
  • Commercial acumen with the ability to drive revenue and margin performance
  • Process-oriented mindset with a passion for service excellence and continuous improvement
  • Technical background (Engineering/IT/Electronics) advantageous
  • Proficiency in tools like ServiceNow, CRM systems, BI reporting, etc.
What we offer:
  • A key leadership role within our NSW region
  • Collaboration with national and APAC teams
  • Opportunities to shape service strategy and regional growth
  • A supportive and innovative working environment
  • Regional travel (up to 20%)

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 02, 2026

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