Operations Manager - IDVA Service

• Lead, manage and develop a team of Independent Domestic Violence Advisors, ensuring high‑quality, consistent and safe practice
• Oversee the daily operations of the Dorset IDVA service, ensuring contractual requirements and KPIs are met
• Coordinate effective multi‑agency working, including attendance at MARAC, partnership meetings and commissioning discussions
• Provide case oversight, risk management guidance and quality assurance for high‑risk domestic abuse cases
• Monitor performance, reporting, workforce planning and service improvement activities
• Build strong relationships with statutory and voluntary agencies to promote partnership‑led, victim‑focused service provision
• Ensure the team adopts a trauma‑informed, inclusive approach that centres the needs and voices of victims
• Lead recruitment, supervision, wellbeing support and development of staff
• Ensure compliance with safeguarding procedures, data security, and relevant legislation

• Experience working within multi‑agency forums
• Experience representing or developing services at an operational level
• Experience supporting workforce wellbeing in trauma‑exposed roles
• Experience managing domestic abuse or similar high‑risk safeguarding services
• Strong leadership and people‑management skills, with the ability to coach, support and develop staff
• A thorough understanding of domestic abuse, risk assessment and safety planning
• Excellent knowledge of MARAC processes and multi‑agency safeguarding arrangements
• Confidence in managing service performance, reporting and contractual requirements
• The ability to work collaboratively with partners to achieve positive outcomes for victim/survivors
• Strong written and verbal communication skills, with the ability to represent the service at a strategic level
• A commitment to Victim Support’s values and a compassionate, trauma‑informed approach
• Driving license and access to a vehicle (essential requirement, disability accommodations considered)

Additional specialist knowledge such as coercive control, harmful practices, or complex needs

• Flexible Working Options: Including hybrid working
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
• Birthday Leave: An extra day off for your birthday
• Welcome Bonus: £500 on successful completion of probation period
• Pension Plan: 5% employer contribution
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
• Wellbeing Support: Employee assistance programme and wellbeing support
• Inclusive Networks: Access to EDI networks and colleague cafes
• Sustainable Travel: Cycle to work scheme and season ticket loans
• Career Development: Ongoing training and support with opportunities for career progression
• Operations Manager Allowance: £2,000 per annum