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Operations Lead - Video Coding

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Australia Post

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Location:
Australia, Dandenong South

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

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Job Description:

As the Operations Lead for the Video Coding team at Dandenong Letter Centre, you will oversee the day-to-day management and performance of the Video Coding function, ensuring accurate, efficient and high-quality coding to support seamless parcel and mail processing. Working as part of the facility leadership team, you’ll play a key role in operational planning, uplift initiatives and the ongoing optimisation of Video Coding performance to meet service standards and support continuous improvement.

Job Responsibility:

  • Overseeing end-to-end Video Coding activities to ensure accuracy, timeliness, workload distribution and adherence to service performance targets
  • Partnering with the Facility Manager to analyse data, assess capacity, monitor coding quality, implement contingency plans and maintain consistent performance
  • Managing labour and shift cost performance by planning staffing levels, optimising allocation, supporting the execution of labour plans
  • Driving customer and community outcomes through a One Team approach, ensuring coding errors are minimised, quality control is maintained
  • Leading a strong safety culture by ensuring compliance with Safe Operating Procedures, supporting investigations, engaging team members in proactive hazard reduction
  • Developing and supporting your team through coaching, feedback, performance management, clear communication rhythms and timely resolution of issues

Requirements:

  • Proven supervisory or management experience leading sizeable teams in a complex operational or digital workflow environment
  • Experience improving shift performance, managing IR matters and resolving workplace issues
  • Strong people leadership capability, including coaching, mentoring and developing high-performing teams
  • Solid technical proficiency, including strong computer skills, confidence using operational systems, dashboards and digital tools
  • A strong understanding of operational management techniques, KPI measurement, quality control, data interpretation and making timely, informed decisions
  • Knowledge of HR, safety and industrial relations requirements, with experience maintaining compliance, coordinating investigations and supporting safe work practices
  • Familiarity with Australia Post operations—particularly Video Coding, parcel/mail processing and end-to-end network integration—or the ability to rapidly acquire this knowledge
What we offer:
  • Join one of the most culturally and linguistically diverse workforces in Australia
  • We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day
  • Immerse yourself in the AP Way – where every single team member partakes in a learning module

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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