Operations Lead - Docks

• End-to-end management of dock operations, including trailer movement, vehicle scheduling, loading/unloading, and adherence to operational plans and service performance targets
• Data-informed decision making by monitoring performance metrics, assessing capacity, implementing contingency plans and optimising dock resources
• Ownership of shift labour and cost performance, planning staffing levels, controlling overtime, and achieving Cost to Serve expectations
• Ensuring customer and community outcomes by managing accurate and timely processing of all dock movements and supporting quality control initiatives
• Leading a strong safety culture, including compliance with Safe Operating Procedures, supervising equipment usage, conducting investigations, and fostering proactive hazard awareness
• Developing and supporting your team through coaching, mentoring, performance management, clear communication and timely resolution of operational or workplace issues

• Proven supervisory or management experience leading sizeable teams in a complex operational environment
• Strong people leadership capability, with experience coaching, mentoring, and developing high-performing teams
• Technical and operational proficiency, including forklift operation, vehicle and equipment coordination, and confidence using operational systems, dashboards, and digital tools
• Solid understanding of operational management techniques, KPI measurement, workflow optimisation, and the ability to make timely, informed decisions in a dynamic environment
• Knowledge of HR, safety, and industrial relations requirements, with experience maintaining compliance, conducting investigations, and fostering a safety-first culture
• Familiarity with Australia Post operational processes, particularly docks, transport, linehaul, and parcel/mail flow

Forklift licence and experience is preferred

• Join one of the most culturally and linguistically diverse workforces in Australia
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose