Operations Intern Support Job at MillenniumSoft Inc (Covington)

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Operations Internal Systems Admin

The Operations Systems Admin is a pivotal member of Checkr’s Shared Services tea...

Location

Chile , Santiago

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

2-4 years of experience in Operations, IT support, or Customer Experience tooling environments
Familiarity with SaaS administration concepts - especially user provisioning, role management, and access control
Working knowledge of SSO/identity platforms (Okta, Google Workspace, etc.)
Strong organizational and documentation skills
ability to manage multiple tooling requests concurrently
Experience handling confidential or PII data securely and in compliance with company standards
English proficiency (written and verbal) sufficient to collaborate in a global environment
Detail-oriented, process-driven mindset with a focus on accuracy and accountability

Job Responsibility

Own day-to-day user provisioning, deprovisioning, and role changes across the Operations tooling ecosystem
Manage credentialing workflows end-to-end
Act as the primary point of contact for tooling access requests submitted through the internal Jira queue
Triage and resolve low-complexity Tools & Systems tickets
Maintain accurate access records, license inventories, and role mappings
Partner with IT to coordinate SSO/Okta provisioning
Execute and track onboarding/offboarding processes for all users across Salesforce, Zendesk, Assembled, MaestroQA, Lessonly, Sprout, Autotab, and Talkdesk
Support incident response by documenting and escalating P1/P0 tooling incidents
Identify inefficiencies or gaps in provisioning and access processes
Participate in scheduled access reviews, internal audits, and data handling assessments involving PII

What we offer

A collaborative and fast-moving environment
Be part of an international company based in the United States
Learning and development reimbursement allowance
Competitive compensation and opportunity for professional and personal advancement
100% medical, dental, and vision coverage for employees and dependents
Additional vacation benefits of 5 extra days and flexibility to take time off
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Seed Commercial Operations Support

Reporting directly to the Seed Commercial Operations Management Team, our next S...

Location

United Kingdom , Moreton, Ongar

Salary:

Not provided

Agrii

Expiration Date

Until further notice

Requirements

Confidence building relationships across different teams and levels
Strong organisational skills and excellent attention to detail, especially with pricing and margin data
An ability to work both independently and collaboratively, using your initiative where appropriate
Comfortable working to deadlines in a fast-paced environment
A positive, flexible approach and willingness to adapt as priorities shift

Job Responsibility

Maintain and communicate seed price lists to sales teams and customers
Review daily reports, ensuring sales data is inputted correctly
Act as the main contact for key accounts, building relationships and expand growth opportunities
Support the Seed Commercial Team in providing cost and availability updates across the business
Work alongside the Forage Product Manager to maintain pricing and availability for forage products
Maintain the Agrii intranet seed page on a regular basis
Liaise with Sales, Production and Logistics to support excellent customer service
Respond to internal and external customer queries professionally and promptly

Fulltime

Account Support Intern

Support the team in managing day-to-day business operations and process improvem...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Able to commit minimum of 4 months from January 2026
Strong proficiency in English (both written and spoken) is a must
Strong organizational and time management skills
Good attention to detail and accuracy
Proficient in Microsoft Office (especially Excel and PowerPoint)
Strong communication and teamwork skills
Ability to multitask and work under minimal supervision
Analytical and proactive in identifying process gaps or improvements
Positive attitude and willingness to learn

Job Responsibility

Assist in tracking and updating operational data, reports and dashboards
Help to coordinate between teams (e.g., Sales, Finance and Credit) to ensure timely completion of tasks
Support documentation of business processes, workflows and standard operating procedures
Follow up on pending items such as invoices, contracts or approvals
Assist in testing or reviewing new tools and system updates
Participate in process improvement initiatives to enhance efficiency and accuracy
Perform general administrative support for the team as needed

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime