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As a Field Service Representative (FSR) Analyst, you will be embedding with user groups on the front lines to assist Palantir’s implementation teams to support and strengthen the unique partnerships with Palantir’s client’s user base. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers’ continued success.
Job Responsibility:
Identify goals, prioritize outcomes, and support the team’s broader efforts through providing desk-side training
Train analysts/operators in a classroom setting
Provide onsite support to advance team efforts through direct engagement with the users to troubleshoot user issues, gather feedback on capabilities and data integrations, iterate directly with users on new capabilities, and provide training and support as required
Attend customer meetings and develop strong relationships and advocacy within the customer organization at all levels
Requirements:
U.S. citizenship
TS/SCI clearance eligibility
Experience fusing intelligence capabilities in support of operations
Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration
Prior experience with Palantir Gotham required
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
Ability to travel domestically and internationally 25% of the time
Ability to work independently and as part of a team
At least 4 years of prior Military experience is ideal
Special Operations background preferred
Nice to have:
Additional experience with Palantir Gaia and Palantir Foundry is a plus